I try restart modum wifi, renew ip , do anything but not work.

I think that wrong in window 10 ?

Edited July 9, 20196 yr by ngaothe

Hello, Good night.

This problem may be caused because your Internet is experiencing some instability problem, the antivirus is preventing some file from being used normally or even an instability of the server itself.


Show:

Quote

12001 Error
Possible causes
- The client was unable to connect to the server in a timely manner.
- Your internet may be with some kind of instability at the moment.
- The server may be under maintenance.


Possible solutions
- Make sure your internet is working properly.
- Make sure your antivirus is not blocking the game connection.
- Because it is a connection error, try again and again to see if it is a temporary problem.

I ask you to delete the Update and Settings files from the root folder of the game (easily located by right-clicking the Launcher in the game and going to Open File Location).

After deleting, disable your antivirus, run the game as Administrator and try again.

If the error persists, contact the administration via ticket claiming the event. See how: https://forum.muaway.net/index.php?/topic/589966-tutorial-enviando-ticket-a-administracao

Edited July 9, 20196 yr by Cr4zy-

Gour, em 09 July 2019 - 11:41 AM, disse:

Greetings,

You are getting this error because your connection ping is too high, try enabling the "Rota Alternativa", to do so open the launcher go to "Opções", and click the "Utilizar rota alternativa" checkbox, if that doesn't work try using a VPN or ping booster to log in.

I tried to use VNP to log in early, but could not connect.
I have followed your instructions and cannot log in to the server.
I even restored and reinstalled the operating system.
This incident only happened today. Yesterday, the server was unstable, which probably led to this error, before entering the game there was no problem.
I even tried to log in with my phone and wifi and didn't have good results
Sigh. I like this game very much, perhaps there is no way to solve it.

If the procedures passed here in the forum did not work, I recommend that you request technical support to the email: suporte@muaway.net or via ticket, both contacts will receive the help of superiors.

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Se os procedimentos passados aqui no fórum não teve resultado, recomendo que solicite suporte técnico ao e-mail: suporte@muaway.net ou via ticket, ambos contatos receberá o auxílio de superiores.

Resolvido.

Caso precise reabrir o tópico, me envie uma MP solicitando.