IGN: Randevour
Guild: PHKing


ATTENTION !!!

Please make an action to this scenario:

Im on Arena Market Area, i traded someone but the lag occur im just holding the item and i didn't put it on trade after the lag gone the trade already cancelled and i notice that my "Raven Armor" is gone on my inventory please make an action thanks!!

Note: Im using Mobile Phone...

Edited April 29, 20205 yr by Randevour

Hello,
try to restart the app and see if your item appears. If it does not appear, you will have to send a ticket to the administration, explaining the problem that occurred to you.

If you do not know how to submit a ticket, I will leave a link below:
[Tutorial] - Enviando ticket a administração

Hello Friend!
If you found a bug and / or problem in the game, you can report it by email: suporte@muaway.net; if possible, upload videos and images to better understand developers.

Edited April 29, 20205 yr by Hey

In this case we recommend that you contact DiviX, informing about your problem and with proofs if you have, to contact you you must send an email and wait for a reply within 24 hours Useful.

suporte@muaway.net or Divix@muaway.net

Hello Randevour!

I recommend you contact the administration through ticket explaining your problem with maximum of details. If you don't know how to send a ticket, here a link explaning step by step:

https://forum.muaway.net/index.php?/topic/705558-

Dear player, contact the administration via ticket, just there you will be able to solve your problem. If you do not know how to submit a ticket, see the tutorial below:
https://forum.muaway.net/index.php?/topic/705558-tutorial-enviando-ticket-a-administracao/

Submit a ticket and tell the administration what happened. If you don't know how to send a ticket : https://forum.muaway.net/index.php?/topic/705558-

Good evening!
Address the subject by email:suporte@muaway.net or divix@muaway.net

Good evening!

Send an email to suporte@muaway.net and let us know what happened to your item in detail so they can help you.

hi,
Send an email to support explaining what happened, details of what happened. This is not normal so you should explain as much as possible
divix@muaway.net

Good Night,

Recommend that you submit a ticket for information or problem management. the email suporte@muaway.net or divix@muaway.net informing the problem in detail.

Dear player, contact the administration via ticket, just there you will be able to solve your problem. If you do not know how to submit a ticket, see the tutorial:
https://forum.muaway.net/index.php?/topic/705558-

CLOSE THE SERVER
AND OPEN IT AGAIN IF THE ERROR REMAINS SEND A TICKET TO ADMINISTRATION

https://forum.muaway.net/index.php?/topic/705558-

Edited April 29, 20205 yr by GariDLost5

I already repair the client but nothing happens and the item are still disappeared, and about submitting ticket how will i know the serial number of the items since i didn't donate it i just bought it in game?

Good evening, was the trade you were doing through / Trade or / Tradex? If it was through / Tradex it is possible that the items may have remained in the trade, you just have to open the tradex again and you can withdraw the items. If this happened through / trade, what you are going to have to do is open a ticket informing what happened, reporting the time and trade where it happened if you remember, and which items were the ones that disappeared.

Obs: If you do not know how to open a ticket from the page, I leave you a tutorial so you can do it.

https://forum.muaway.net/index.php?/topic/705558-

Resolvido.

Caso precise reabrir o tópico, me envie uma MP solicitando.