Hello,

I encountered an issue with my account today. While I was playing, everything was fine, but when I exited and tried to log back in, I received an error message saying:

“This account already has an active token on another device. To activate a token on this device, you must first deactivate the token on the other device.”

The problem is, I’m only using one device. I have not logged in anywhere else, and I did not authorize anyone else to use my account.

Now, I can’t activate my token, and it says I need to wait 5 days to disable it remotely. This is very inconvenient since I can’t access my account properly.

Could you please help me deactivate the token or reset it on your end so I can continue playing without waiting 5 days?

The problem was not notification, you may have cleared the manager data and this understands the device change, when this happens you have to wait the stipulated period to activate again, the system understands as a security measure that the cell phone was formatted and blocking activation. Unfortunately, nothing can be done, just wait, see how to activate again: Clique Here

@AiNZ... Yes.

Edited September 12Sep 12 by Matrix

Matrix, em 12 September 2025 - 11:59 AM, disse:

The problem was not notification, you may have cleared the manager data and this understands the device change, when this happens you have to wait the stipulated period to activate again, the system understands as a security measure that the cell phone was formatted and blocking activation. Unfortunately, nothing can be done, just wait, see how to activate again: Clique Here

So do I literally have to wait 5 days in order to reset it back to normal?

Hello,

It is possible that you or the system cleared the app’s cache data, which caused the authentication of your token to be lost. When this happens, the app interprets it as a new device, and for security reasons, it only allows token deactivation after 5 days.

Unfortunately, it is not possible to manually change this process, such as activating or deactivating the token immediately. You will need to wait the 5-day period in order to reactivate the token on your device.

Thank you for your understanding.

Resolvido.

Caso precise reabrir o tópico, me envie uma MP solicitando.